Returns & Refunds

Dear Customer,

Thanks for shopping at

Our aim is to make your shopping experience as pleasant as possible.
If you are not entirely satisfied with your purchase, we're here to help.

Returns & Refunds
You may return your purchase within 30 days of the ship date - WITH ORIGINAL PACKAGING.
1. Email or call +44 01733 609877 to receive your return authorization.

2. We do not accept any returns after 30 days from ship date.

3. If you believe your package was damaged in transit, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.

4. To cancel an order, please contact Alter Perfumes as soon as possible. If your order has not yet shipped, we will immediately refund your payment. It your order has shipped, we will refund your payment as soon as we have received the item(s) back from you.

5. We will initiate a refund to your credit/debit card (or original method of payment). Your card will be credited within a certain amount of days, depending on your card issuer's policies.

Buyer is responsible for return shipping and may ship back the item(s) using the carrier of his/her choice. Return shipping costs are nonrefundable.

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